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Founded in 1992, Total Scope, Inc. is a respected leader in the endoscope repair industry, servicing a variety of facilities throughout the United States including hospitals, endoscopy centers, private physician offices, and ambulatory care centers. A woman-owned business, Total Scope, Inc. supports diversity throughout its community while maintaining a history of supportive initiatives through its many outreach programs.
Headquartered just fifteen minutes south of Philadelphia, Pennsylvania, Total Scope, Inc. has grown from a small repair shop to a 26,000 square foot custom-built repair center with capabilities that exceed the expectations of our diverse customer base. With our firm commitments to quality, service, and repair capability, Total Scope, Inc. is dedicated to supporting the client goals of patient safety and satisfaction. |
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We pride ourselves on the reliable delivery of strong customer service, which has resulted in a very loyal customer base. We carry a 93% satisfaction rate and strive to improve that statistic by consistently soliciting feedback from our clients. Here is what some of our customers say about Total Scope, Inc.: “I love you guys! In today’s economy we are all looking for the most efficient, cost effective and fastest turnaround possible. I found that with Total Scope. I have been using Olympus and Karl Storz for as long as I can remember. I would wait for weeks, even months, to get my scopes back. Not only would I have to wait a long time, but I was paying, literally, hundreds of thousands of dollars. With Total Scope, my turnaround is a couple of days and my cost isn’t even half of what I was being charged by the other vendors. If I have questions I can always call Total Scope customer service and receive answers promptly and professionally. They go above and beyond for me, which, in turn, makes my customers happy. I have seen a night and day difference since I have been dealing with Total Scope. I won’t use anyone else... why would I?” “I have been totally satisfied with the repairs that we have had done by Total Scope. The turnaround time is excellent. We are a busy endoscopy unit and even though we have a good supply of scopes, having one out for repair has an effect on the efficiency of our department. Total Scope has managed to get us a loaner whenever we have had the misfortune of having two or more scopes down at the same time. Or they have made repairing one of our scopes a priority so we can have it back in two days. Companies based here in Michigan can’t get the scopes back to us any faster than you do! In addition to the satisfactory repairs and turn around time, we are also pleased with your warranty policy. No other company has stood behind their repairs the way Total Scope has, we appreciate this a lot.” “It is a pleasure to work with Total Scope. I have found the repair services to be excellent. Turnaround times and shipping have been quick and allowed us to keep our surgery and scope schedules running at capacity. The low cost of repairs has enabled us to use our finite resources to their best advantage. John’s responsiveness to our needs has always been first rate. Even when calling “after hours” I have received great support. Thanks Total Scope!” Total Scope is always happy to arrange a telephone call for individuals who request to speak with a client reference. |
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