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Mission Statement
Scope Repair

The mission of Total Scope, Inc. is to provide the best medical device repair solutions to hospital departments nationwide.
ISO Certified     ISO Certified
Scope Tip of the Day

Since the bending section is the part of the scope most susceptible to fluid invasion, it is good practice to submerge it first during leak testing - as a separate event. Before you submerge the entire scope, just insert the bending section into the water and let it sit for a minute or two. Carefully check for any leaks while this section is in its straight position. If a leak is found, remove the bending section from the water - do not continue to process the scope.
Core Values
Quality | Print |  E-mail

Scope Repair
Maintaining the highest quality standards in the industry ensures that your medical device is repaired properly.  With the ultimate goal of “zero defects at the table”, Total Scope, Inc. is committed to excellence in the ever-changing repair industry - as evidenced by our industry-leading quality management and control system ISO 13485:  2003.  We are the only company in this industry sector that can validate its repair process through a third party auditor of medical devices. 

For a detailed explanation of ISO 13485, click here .  
 
Customer Service | Print |  E-mail
Scope Repair
Total Scope’s communication with its clients is second-to-none in the industry.  We believe that our customers should always reach a live person each and every time.  In the age of voicemail and push-button prompts, Total Scope values traditional customer service.  The customer is always kept aware of repair status through personal contact by a sales specialist, as quick and accurate communication is key to a strong working partnership. Total Scope, Inc. is dedicated to servicing our clients through its gold standard of relationship management.

We offer a no-cost Preventative Maintenance program to our clients. Total Scope, Inc. will evaluate your endoscopic equipment without the usual stipulations associated with repair commitments.  Following the completion of the evaluation process, you will be provided with a report detailing our findings.  This report provides our customers with an opportunity to be proactive in the repair process.  We can start the repair before it becomes more costly and time-consuming, decreasing your overall inconvenience. 

Total Scope, Inc. is proud to provide its clients with a Price Guarantee:  we will meet or beat the pricing of our competitors for the same repair.  We diligently survey the market and gather the most up-to-date information to support our pricing structures.  Moreover, we make sure to only repair what is necessary in an effort to keep your costs low.

Our clients enjoy completely free shipping for packages sent to and from our facility.  All shipping is overnight express.  For ultimate convenience, FedEx can be in your facility every day; our sales specialists can arrange this service for our clients.  Total Scope is fully insured to $1,000,000 liability per delivery occurrence and can provide insurance riders at the customer’s request.

 
 
Rapid Turn Time | Print |  E-mail

Scope Repair
Our proactive approach to the repair process allows your workforce to focus its attention on operational efficiency and patient safety rather than the hassle of managing instrument repair.  With our priority relationship with FedEx, we gain advance access to all products shipped to our facilities, allowing us to communicate up to 95% of all repair requisitions within 2 hours of receipt.  This streamlined process allows us to offer industry-leading repair turn times.  We measure turn times in hours, not days.  Clients receive information faster, allowing for quicker decisions and same-day repair turnaround in up to 90% of our cases.  To view our most recent Quarterly Turn Time Summary, click here .
 
Education | Print |  E-mail

Scope Repair
Our education philosophy at Total Scope is simple:  a well-informed end-user is essential to efficient and safe department operation.

We offer our clients a SGNA accredited course in the proper care and handling of a flexible endoscope.  The benefit of this course is two-fold:  your staff is assisted in meeting its annual continuing education credit requirements, and the operational efficiency of your department is improved by the increased life span of your capital equipment.  This course is free for clients and exemplifies our dedication to superior customer service and our proactive approach to the repair process. 

Total Scope, Inc. has authored a variety of technical white papers on topics relevant to endoscope repair.  Following is a list of our available articles: 

  • WHAT YOU CAN DO TO PREVENT MINOR SCOPE REPAIR DAMAGE FROM BECOMING A MAJOR HEADACHE:  Practical tips to inspect your scope yourself
  • HARD vs. EASY SCOPE REPAIRS:  How to know the difference and better understand your repair needs
  • GET BETTER SCOPE REPAIR AND PERFORMANCE:  How using an ISO-certified lab helps you
  • AN INSIDER’S GUIDE TO BETTER SCOPE LEAK TESTING
  • USING SCOPE REPORTS TO IMPROVE PERFORMANCE, REDUCE COSTS, AND INCREASE UPTIME
 
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