What is ISO and how does it work?
June 21, 2017
ISO, “International Organization for Standardization”, is a worldwide federation of national standards bodies, representing more than 130 countries. The object of ISO is to promote common standards between nations. ISO […]
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Is it true that the FDA is considering regulating scope and instrument repair?
June 20, 2017
Yes. In the past several months, there have been discussions of the FDA possibly regulating the independent service organization in the instrument and scope repair market. TOTAL SCOPE is ready! […]
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What type of pricing programs do you offer?
May 5, 2017
We offer a variety of financing options to meet the needs of our clients, including discounted list pricing, cost-per-procedure, fully capitated, and shared risk. An equipment leasing program is also […]
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Do you offer repair services on Saturdays?
May 5, 2017
At a client’s request, Total Scope will perform minor repairs on Saturdays, making it possible to get the scope back on Monday in time for procedures.
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Is my equipment being repaired in-house or being outsourced?
May 5, 2017
We perform all endoscope repairs in our state-of-the-art repair facility located outside of Philadelphia, Pennsylvania. As a result, Total Scope, Inc. can provide the quickest turnaround time possible and have […]
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Do you offer a warranty on repairs?
May 5, 2017
Total Scope offers a 120-day satisfaction guarantee on all repairs across the board.
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When will I receive my repair requisition/estimate?
May 5, 2017
In most cases, we are able to provide clients with a cost estimate within 2 hours of receiving a device at our facility.
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Do you offer loaners?
May 5, 2017
At your request, Total Scope will provide your facility with a free loaner for the full duration of your repair.
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How long will it take to repair my equipment?
May 5, 2017
According to our turn-time statistics, 90% of our minor repairs are completed in the same day, with major repairs averaging 3-5 days.
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Do you carry a repair certification?
May 5, 2017
Total Scope, Inc. is certified by the ISO 13485: 2016 quality standard. This ISO certification is specific to the medical device industry. No other scope repair company in the country […]
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What types of parts are used in the repair of my equipment?
May 5, 2017
Total Scope, Inc. only utilizes FDA Class VI replacement parts. In addition, any vendors supplying parts to our company must undergo a quality review as part of our ISO certification […]
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How does your price compare to the competition?
May 5, 2017
While cost should not be the only consideration, we understand the reality of budgetary constraints. Total Scope, Inc. is proud to provide its clients with a Price Guarantee: we will […]
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